user experience architecture and design
Sought intuitive patient portal and to demonstrate common tasks from integrated experience, one that remained concise and eliminated redundancies
Easier access to physicians, appointments, and prescriptions. Visibility across multiple providers for different chronic conditions. Historical data and future reminders
We conducted video interviews with patients who were managing chronic conditions, using these to better inform and reinforce our decisions.
Analyzed heuristic shortcomings of existing patient portals and
A presentaton site featuring these common scenarios, and a few key use cases that showed patients much more in control of their care.
gravitytank · 2011 | Creative direction: Chris Conley | Information architecture: Andrew Day | Design: Andrew Day, Edwin Lee | Research: Martha Cotton, Elena Rubin | Engineering: Seth Mabbott
We utilized matching technology to respond with good / better / best job matches for a youth's skills and to highlight service programs that could bring better jobs within reach. A youth's public profile clearly outlines his/her motivation, goals, skills, and achievements. A short introductory video and endorsements add a trustworthy human touch unlike any résumé.
Youths at Living Classrooms in Baltimore told us they were most interested in a trustworthy site for finding jobs. The site didn't need to posture – it just needed to work for them and be “YouTube simple.”
Youths told us they didn't understand what to expect at a job or where it could lead, so our job profile offers this informal and helpful context up front. For each job listing, we proposed filming a youth who had worked in that exact role, who could provide a brief, trustworthy assessment of its opportunities and challenges. We clearly display “ladder up” opportunities and wages for the near and long term, to show that this job isn't an endless commitment but a bridge to future opportunities.
Employer's dashboard shows a set of matching youths for each job listing. Hovering on a youth tile provides a fuller snapshot and tools to engage a youth.
View of "what if" panel, allowing youths to see what other jobs could potentially be within reach with changes to their skillsets. Descoped due to constraints on a third-party matching engine.
